Here are the top 10 most asked Wells Fargo teller interview questions along with sample answers so you can practice your answers and handle the questions with ease.
1. What attracts you to this position as a teller?
Use your answer to focus on your career goals. Tell the interviewer why you want to be a teller instead of any other roles or career choices. Read the job description before the interview so you can talk about things in the job description that you find interesting and want to do. You can also use this question as an opportunity to tell the interviewer how your abilities, skills, and experience make you the perfect fit for the role.
As a teller, I will be fortunate to be able to work with people on a regular basis. I consider myself to be a “people person” and want a job where I work with and help people. A teller position is a great fit for my personality because I will be helping customers with transactions and questions they have. I think that outstanding customer service and communication skills are critical in this position, and I have the kindness, compassion, and patience necessary to deal with all kinds of customers in all kinds of situations – pleasant and unpleasant. I would love the chance to put my skills to use as a bank teller at Wells Fargo.
2. Tell me why you want to work here at Wells Fargo.
The interviewer is looking to find out if you have a genuine desire to work in a bank, and in this particular bank specifically. This is your opportunity to show what you know about Wells Fargo and how committed you would be to the role at Wells Fargo. You should research “Wells Fargo bank teller culture” online, and note any positive aspects so you can mention those in the interview. If you know someone who works at Wells Fargo, talk to them about its culture and mention that you talked to this person when you interview. You want to be able to demonstrate in your interview that you care enough about the position to do your homework in advance and that you understand the culture of Wells Fargo.
I understand that at Wells Fargo, customer service is #1. Customers are at the center of everything you do. That means not just meeting customer expectations, but exceeding them. You want to build a lifetime relationship with the customer. The customer is going to have many needs that the bank can service: all sorts of loans, cash management, and other services. It means not simply seeing the customer standing in front of you and the need they have now. It means looking ahead to the future with those customers and knowing you can be the first step to growing the bank’s relationship with that customer. I want to be part of a bank that seeks to build those lifetime relationships with customers, and that wants the experience of the customer to be much more than they expected. I think my skills and qualities are a perfect fit for Wells Fargo.
3. You witness a coworker pocketing a $10 bill that someone had dropped on the floor. How would you handle this?
It is critical that bank employees are honest and ethical. The interviewer wants to know that you recognize that, regardless of the value, stealing is wrong. They also want to know that you recognize that even though the money was dropped on the floor, it is still wrong to pick up and keep that money. Demonstrate your integrity and that you know how to deal with the situation in line with the bank’s policies.
Regardless of how much money had been dropped on the floor, I know that keeping money that does not belong to you is still stealing. It is not okay under any circumstance, even if it is one penny. With no hesitation, I would report this matter immediately to my supervisor.
4. What do you consider to be your greatest strength?
The answer you give should show a strength that is relevant to the role. Before the interview, make sure you are familiar with the job description and think about what the interviewer would want to hear in response to this question. As a teller, customer service skills are important, so strengths around communication are very important to the role. Math skills are helpful since the role likely involves handling cash.
I think that one of my biggest strengths is that I am always striving to do more than a customer expects of me. I always aim to leave people feeling like I treat them like family, not just a random customer, and that I have tailored my service to them as an individual. That leaves them feeling important and that they have had excellent customer service, not just good customer service.
5. Why are you the best person for this role?
Focus on the job description and the skills required for the role. Tell the interviewer that you have those skills necessary to succeed in the role. Think about if you are good with people, a quick learner, and have good math skills. Talk about your communication skills and how you cope under pressure or when there is conflict.
I understand that working here will often involve working under pressure, a skill that I developed as editor of my college class newsletter. That involved having to meet deadlines and keeping people motivated to produce the work needed to allow me to meet my deadlines. That also meant I had to have excellent communication skills, to ensure that my classmates knew what their assignments were and the deadlines they had to meet. I also had to communicate clearly with the printers to produce the newsletter. In my time as editor, we increased circulation by 10%, and we were able to sell advertising space. In addition to these skills, I thrive when working with people and have solid basic math skills.
6. A customer is trying to deposit a check. The name on the customer account is spelled differently from the name on the deposit slip. How would you deal with this situation?
The interviewer wants to know how you will deal with the conflict between doing what the customer wants and following the bank’s procedures. This question tests your judgment, how conscientious you are, and your decision-making skills. Use your answer to show that you can follow procedures but are capable of resolving problems.
First, I would ensure I was treating the customer in a pleasant manner. Ultimately, I cannot deposit the check because of the discrepancy. I would make sure to know in advance if it were okay for me to fix the deposit slip for them, and if I was allowed to do so, I would do it for them. If I were not permitted to do so, I would have to either reject the check or have the customer fix the discrepancy, so I would ask them to fix it. I would explain that fixing the deposit slip would allow me to accept it and deposit the check. If I simply refused to accept the deposit slip without providing a solution, the customer would be frustrated. By offering a solution, the customer may be unhappy about having to do something further, but they will get the outcome they want.
7. What do you consider is your greatest weakness?
Everyone has weaknesses, and the interviewer is looking for you to show some awareness of that. When choosing your weakness, do not choose a weakness that is a deal-breaker for the role, like not being good with people, not knowing basic math, getting flustered when there is a conflict, or not being on time. Pick a weakness that is not relevant to the role or alternatively pick a weakness that could be a strength in the role. You can also use this as an opportunity to show what steps you are taking to overcome your weakness.
While I am a confident person, I struggle with public speaking. To some, that may seem a strange weakness for a confident person to have, but I don’t think all confident people are comfortable with public speaking. To combat this weakness, I am looking for ways to increase my exposure to public speaking and help me overcome my fear.
8. Have you ever had to deal with an irate or irrational customer? Tell me how you handled the situation.
Show the interviewer that you can stay calm and smile, even when faced with a difficult customer. You may not have experienced an irate or difficult customer in the setting of a bank, but if you have had other jobs where you have had to deal with difficult customers, share an example. If you have had no experience involving difficult customers, you can use an example from school or life, or you can tell the interviewer how you would handle that situation in the future. The most important thing here is your attitude, not your precise answer. Be honest and detailed.
I have not been in a situation like that before, but the first thing I would do is listen to their complaint or problem. I would remain calm and pleasant. Even if they were yelling or being mean, I would stay calm and remain pleasant and professional. I would ask questions and repeat back to them my understanding of the issue to make sure I understand the problem. I would acknowledge their feelings, and I would try to find a way to resolve the issue that would be acceptable to the customer. I would focus on the issue and how I can get them the help they need, regardless of how they were treating me. They are the customer, and I am there to help and make them happy.
9. What experience do you have as a teller?
If you have previously worked as a teller, tell the interviewer about your experience. If you do not have experience as a teller, you can talk about any previous roles you have had that show the qualities and skills you would require as a teller. If you don’t have previous work experience, you can tell the interviewer why you want to be a teller, and what skills and qualities you bring to the role.
I haven’t previously worked as a teller, but I have experience with a volunteer organization where I was responsible for managing funds raised and using those funds to pay outstanding bills. I had responsibility for depositing any leftover money in the bank. I also had to account for how the funds were dealt with at our regular meetings.
10. Customers have complained about one of our regulations. You attempt to find a way to keep the customer happy. Without breaching any of our policies, you discover a way to satisfy the customer. How would you deal with this, and why?
This question is examining whether you are conscientious, flexible, and proactive. The interviewer is trying to find out whether you rigidly follow procedures without any thought. Think about providing an answer that shows you understand the need for policies and procedures, but also the need for flexibility and adaptability. Your answer should also show that you put customers at the heart of what you do and that you want to do what you can to keep them happy without breaching policies.
I understand that banks are heavily regulated by law, and so there are good reasons to have those policies and procedures. I would never ignore bank policies and procedures. I also understand that keeping customers happy is critical and that customers may not always agree with our policies and procedures.
If I discovered a solution that would make the customer happy and not violate the bank’s policies, I would check with my supervisor. My supervisor would be the one to decide whether my solution was appropriate. Only if my supervisor approved would I offer the customer my solution.
To answer your question about “why,” I would check with my supervisor because he or she has more information and has the appropriate authority to determine whether my proposed solution is something we can do.
Next 40 Most Asked Wells Fargo Teller Interview Questions
- Have you ever gone above and beyond for a customer? Tell me about that.
- If you were $500 short at the end of your working day, how would you deal with that?
- A customer complains about the level of service you provide to them. How do you deal with that?
- A customer has a problem, but you don’t know how to resolve it. What would you do?
- A customer is unhappy about a fee charged on her account. How would you handle this?
- Do you think it is important to get to know regular customers? Why?
- Your supervisor tells you to do something that goes against our bank’s policies and procedures. How do you deal with that?
- Tell me about a time you have had a conflict with a supervisor. How did you resolve the conflict?
- Can you give me an example of a time you have shown trustworthiness?
- What banking products do you have experience with personally?
- Which of our products are you most likely to use, and why?
- What do you think will be the most challenging part of the role?
- What do you think are the benefits of banking with Wells Fargo?
- What do you know about the values of Wells Fargo?
- How do you keep on track with a task while engaging with a customer?
- How do you feel working with large amounts of money?
- Can you tell me a little about yourself?
- What do you know about Wells Fargo?
- Who are Wells Fargo’s competitors?
- Where do you see yourself in 5 years?
- How would you persuade someone to become a Wells Fargo customer?
- Tell me about a significant personal achievement.
- What did you like most about your previous role or roles?
- What goals do you have for your career?
- How do you prioritize your tasks for the day?
- What techniques do you use to cope with stress?
- Can you tell me about your sales experience?
- Have you had to make a tough decision at work? Can you explain your thought process?
- How do you handle a role that involves repetitive tasks?
- Do you consider yourself to be a team player?
- How would your previous coworkers describe you?
- Have you ever worked with someone you didn’t like? Tell me how you handle a situation like that.
- What experience do you have with bank teller software?
- Tell me how to detect counterfeit cash or fraudulent checks.
- Have you ever suggested a way to make a process or part of your role more efficient? Tell me about it.
- Tell me about a time you failed to deliver excellent customer service.
- How do you feel if you are behind on meeting your targets?
- What is the difference between savings and checking accounts?
- Tell me how you would define cross-selling.
- In what areas do you feel you require more training?
10 Best Questions to Ask in a Wells Fargo Teller Interview
An interviewer will normally give you the opportunity to ask questions. The questions you ask will enable you to show why you are the right person for the job. They also give you an opportunity to get more information to decide whether the bank is the right fit for you.
- What are the biggest challenges facing the industry at the moment?
- How do you see the role of the bank teller changing or evolving in the near to medium future?
- Which Wells Fargo banking product do you consider to be the most popular?
- What opportunities are there for learning and growth either in this particular role or with Wells Fargo generally?
- What training will I be given?
- What qualities does your ideal candidate have?
- What do you think a teller can do to exceed expectations?
- How many customers does a teller handle on a typical day?
- What can I expect in the first 90 days?
- Why do you like working here?
When interviewing for a role with Wells Fargo as a teller, read the job description in advance several times. You want to have the responsibilities and requirements memorized so you can work them into your conversation and answers. By preparing well before the interview, you will be in the best position to answer the questions well and let your confident, calm, and friendly personality shine through. Your attitude is critical in this role, so show them what you’ve got!
Keith Miller has over 25 years experience as a CEO and serial entrepreneur. As an entreprenuer, he has founded several multi-million dollar companies. As a writer, Keith's work has been mentioned in CIO Magazine, Workable, BizTech, and The Charlotte Observer. If you have any questions about the content of this blog post, then please send our content editing team a message here.